A seamless, reassuring hospital experience from arrival to departure, for patients who would value extra support and guidance during their visit.
Need answers quickly?
Our Rapid Diagnostics Centre offers fast access to advanced imaging, specialist clinics and on-site testing - helping you get clarity in days, not weeks. Plus, our 24/7 private GP service is here whenever you need urgent advice.
Our charitable purpose
As a charitable hospital, we reinvest in exceptional care, research and innovation - helping us improve healthcare for patients here and far beyond our walls.
Everything you need for your visit
Your Patient Hub brings together everything you need to prepare for your visit, understand your care and know what to expect throughout your stay.
The London Clinic Health Concierge
An evolution in bespoke healthcare. A discreet, personalised service that takes care of every detail of your healthcare journey, so you can focus on what matters most.
What is the Health Concierge service?
At The London Clinic, exceptional care is standard for every patient. TLC Health Concierge is an optional service for those who would value an extra level of coordination, privacy and personal support.
With demanding schedules and global commitments, managing healthcare logistics can become an unwelcome distraction; our team removes that burden so every aspect of your care is seamlessly coordinated.
The service is non-clinical and delivered discreetly, in collaboration with our clinical and operational teams.
With demanding schedules and global commitments, managing healthcare logistics can become an unwelcome distraction; our team removes that burden so every aspect of your care is seamlessly coordinated.
The service is non-clinical and delivered discreetly, in collaboration with our clinical and operational teams.
- A discreet, personalised experience
- Seamless coordination of appointments
- A dedicated point of contact managing the detail
- Privacy and reassurance at every step
- Support tailored around you and your family
Our concierge packages
We offer four levels of concierge support, from a single hospital visit through to year-round membership. Each is designed around how much coordination, privacy and personal support you would like. Medical, consultation and room charges are always billed separately. Please note: Medical, consultation and room charges are billed separately.
- Concierge welcome on arrival
- Assistance with hospital navigation
- Support throughout the visit
- Discharge coordination
- Prescription support
Personalised coordination throughout an episode of care, for patients managing appointments, communication and logistics over a defined period of treatment or investigation.
- Appointment booking and coordination
- Pathway navigation across services
- Concierge Meet & Greet
- Administrative liaison and support
- Prescription support
- A dedicated point of contact throughout the episode of care
A discreet, high-touch, fully managed service for patients needing enhanced coordination, privacy and personalised assistance – ideal for high-profile, international or time-sensitive individuals.
- Dedicated concierge support throughout the episode of care
- Full booking and administrative coordination
- Real-time coordination across departments and services
- Concierge Meet & Greet
- Private waiting arrangements
- Enhanced room arrangements (subject to availability)
- Security coordination (if required)
- Personalised catering arrangements
- A dedicated single point of contact and end-to-end support
For individuals and families who value seamless access, trusted coordination and discreet, ongoing support across the year. Your membership is shaped around your needs and lifestyle, with around-the-clock access to support whether in our hospital or the privacy of your own home.
- Unlimited concierge support
- Priority access via a dedicated Member's Line
- Dedicated relationship management
- Booking and administrative coordination
- Ongoing pathway navigation and coordination
- Concierge Meet & Greet
- Private waiting arrangements
- Enhanced room arrangements (subject to availability)
- Security coordination (if required)
- Personalised catering arrangements
- Continuity of support across multiple episodes of care
- Support for immediate family members where appropriate
- A dedicated single point of contact
Who is it for?
TLC Health Concierge is for anyone who would value greater convenience, discretion and personal support when accessing healthcare. It’s available to both self-pay and privately insured patients. Please note: Concierge fees are not covered by private medical insurance.
- Busy professionals and executives who value convenience and discretion
- High-profile individuals who need privacy and security
- International patients coordinating care from overseas
- Patients managing a complex or time-sensitive episode of care
- Families who want trusted, ongoing support across the year
Why choose The London Clinic?
Founded nearly a century ago, The London Clinic is the UK's largest independent, charitable hospital, in the heart of London's world-famous medical district. Through TLC Health Concierge, you gain privileged access to this expertise and some of the most advanced facilities in the UK. As an independent charity, any surplus we make is reinvested into patient care, research and innovation.
The UK's largest independent hospital
More patients choose The London Clinic than any other.
Top-rated by real patients
4.86/5 from over 1,600 reviews on Doctify and over 4.5 on Google.
Full intensive care on-site
World-class 13-bed ICU for expert support if your care becomes complex.
Investing in clinical excellence
Backed by Northwestern, we equip our teams with cutting-edge medical equipment.
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About The London Clinic
A charitable hospital delivering world-class care since 1932.
Our Heritage
Discover our 90-year journey of pioneering private healthcare.
Our Charity
We reinvest every surplus to improve patient care and innovation.
How We Innovate
Leading with cutting-edge technology and research-led care
Our Board & Leadership Team
Get to know the people guiding our vision and values.
Careers at The London Clinic
Join a team driven by purpose, compassion, and excellence.
How to pay
Costs and financing options for your treatment
Your Care Journey
Private rooms, personalised care and recovery support
Locations & contact
Where to find us and hospital contact details
Online payments
Make a payment for your treatment online
Aftercare
We’re committed to providing outstanding aftercare
Patients from abroad
Access our world-class treatment and care
Reviews
Keep up to date with the latest news, events and patient stories from The London Clinic.
Still have questions?
Speak to our Concierge Team, who can talk you through the options and tailor support to your needs.
Frequently asked questions (FAQs)
Get answers to questions you may have about accessing world-class treatment at The London Clinic.
TLC Health Concierge is a discreet, personalised support service at The London Clinic that coordinates and manages the practical side of your healthcare, such as appointments, navigation, private arrival and a dedicated point of contact. It is a non-clinical service available as an addition to your medical care.
There are four options: Arrival & Discharge Concierge (£120), Enhanced Concierge Support (£349), Executive Healthcare Concierge (£595) and TLC Health Concierge Membership (£6,000 per year). Medical, consultation and room charges are billed separately.
No. Concierge fees are not covered by private medical insurance and are paid for separately, although the service is available to both insured and self-pay patients.
No. The concierge service is non-clinical and covers coordination and support only. Any medical care, consultations, diagnostics and room charges are arranged with the relevant clinical teams and billed separately.
It is designed for busy professionals, executives, high-profile and international patients, and anyone who values convenience, discretion and personalised support when accessing private healthcare at The London Clinic.
You can email the Concierge Team directly, who will talk you through the options and tailor support to your needs