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General enquiries:
+44 (0)207 935 4444
Book a consultation:
+44 (0)207 616 7693
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+44 (0)203 219 3315

HIGHEST SAFETY STANDARDS

Although coronavirus restrictions are being lifted, we need to continue to take steps to minimise its spread. We have the highest standards when it comes to the safety and well-being of our patients, which is why you will find a number of measures introduced during the pandemic still in force.

Coronavirus guidelines

 We all play a part in minimising the spread of the virus. Our Medical Director, Satya Bhattacharya, outlines the rules we need you, and any visitors, to follow when you come to the hospital.

 

OUR SAFETY MEASURES

What we are doing

Maintaining high standards of hygiene

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Our reputation has been built on the exceptional levels of our medical expertise and our devotion to patient comfort and well-being for close to 90 years, and this is no different during this time.   

In some instances, we may perform pre-operative procedures such as swabs prior to admission for the protection of our patients and staff. Our nurse-to-patient ratio ensures we can provide personal, responsive care at all times.

We are exceeding the United Kingdom Health Security Agency’s recommendations for testing staff and patients for the coronavirus.

Regular staff testing

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All of our clinical and patient-facing staff are tested for the coronavirus at least once per week, with additional testing carried out in areas where patients have low immunity, such as our cancer wing. We audit this testing procedure to ensure that high standards are maintained.

Staff Vaccine Programme

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Recognising the importance of the vaccine to keeping patients and staff safe, we worked closely with our partners in the NHS to rapidly give our clinical and patient-facing staff access to it. We have continued that approach with the booster jab over the winter.

Providing a pre-assessment service

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Most patients will receive an assessment three days prior to their procedure, which will include a risk assessment, to confirm health status, and, where necessary, additional testing, such as for Covid-19 and MRSA. The pre-assessment will be offered either virtually or in person, though it is not necessary in all treatment cases.

Putting you in touch with your specialists

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Connect by The London Clinic is a technology platform and community of top consultants, GPs and therapists, whom patients can access for virtual consultations anywhere in the world depending on their needs. 

Connect logo

Connect covers a vast array of specialist areas – including cancer (oncology and surgery), cardiology, orthopaedics and gastroenterology – and allows up to six people to join calls simultaneously, including family members. 

This is the first time this level and breadth of expertise has been brought together and made digitally accessible by a hospital, with internationally renowned doctors. 

Performing in-house testing for patients

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We provide COVID-19 testing from our on-site laboratory for all of our patients prior to procedures taking place - with results available within 24 hours.

Please note, testing is only available for patients booked in to receive treatment.

Frequently asked questions

Please take the time to check if your question is answered below before contacting us.

Anyone entering our hospital or outpatient buildings, including staff, are required to check their temperature via one of our automated machines.

Ensuring that you have a safe and comfortable visit to The London Clinic is our priority, which is why strict hygiene and safety rules are in place. 

Our visitor policy was updated on 17 May 2021, in accordance with UK  Government guidelines. 

Visitor policy

Cleaning has always been to a high standard at The London Clinic. We have now escalated them even further.

Any room or space where there is a belief, or fact, of a COVID-19 patient, is triple- cleaned by our internal cleaning teams.

Patients are asked to wear masks on arrival, while staff and consultants across the clinic are in full PPE. We also ask that patient and staff alike maintain social distancing wherever possible.

We have been providing support to various NHS trusts by carrying out diagnostics, surgery, complex surgery including renal tranplant, chemotherapy, inpatient care (including non-COVID-19 intensive care unit transfers) and urgent non-cancer surgery.  We will continue to support the NHS wherever we can.

We are pleased to confirm we are now open and are able to treat all patients, including those with less urgent health concerns.

Find a consultant

Our treatments

The majority of our consultants are now offering face-to-face appointments at one of our consulting houses. Some are continuing to offer access through a digital solution, like our Connect service. Your consultant will provide the option of a digital consultation if it's suitable for your requirements.

If your appointment is face-to-face, we ask that you arrive no more than 10 minutes before the start of the consultation. You will need to wear a mask when you enter, clean your hands using the provided sanitiser and check your temperature at one of the temperature machines. 

If your consultation is to be done through a digital serivce, your consultant will explain how to access the appointment.