Visitor policy

The health and wellbeing of our patients, their families and our staff is a priority for The London Clinic. We remain fully open to support all treatments and procedures, though we continue to take balanced steps to keep everyone safe.

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Guidelines for visiting a patient

We have altered our standard visitor guidelines so that we can maintain our high safety standards. Please adhere to these rules.

  • Patients staying overnight at the hospital will be allowed a maximum of two named visitors or carers at a time. They'll be able visit on multiple days, for a maximum of one hour per visit. Visiting hours are Monday to Sunday, 11am to 7pm.
  • Patients attending a day case or outpatient treatment will be permitted two visitors or carers during their appointment.

Patients will need to let us know who their chosen visitor will be on arrival at the hospital and can co-ordinate any specific times and dates with the ward co-ordinator.

Find out more about preparing for your procedure

What you need to do to visit a patient 

If you are planning to visit a patient staying or attending an appointment at The London Clinic, you will need to follow the same rules as any of our patients, which includes:

  • Wearing one of the surgical facemasks provided at our entrances at all times, washing your hands on arrival and regularly throughout your visit and maintaining social distance wherever possible.
  • Not coming to the hospital if you've been in contact with someone who's a confirmed COVID-19 case of if you have any of the typical symptoms.
  • Taking extra care if you're visiting a patient at high risk (for example, they're receiving chemotherapy or staying on Level 4 of our cancer wing). As well as the above, you'll also need to carry out a lateral flow test (LFT) within 24hrs of your intended visit, and preferably prior to arriving at the hospital. If the test is positive, you must not attend the visit.

Thank you for helping us keep COVID-19 out of our hospital.

Essential information

Self-isolation is about minimising your interactions with other people, including household members. It is the most important thing you can do to protect yourself and others before your surgery, though we understand this may be challenging. If asked to self-isolate, you will need to:

  • Stay at home at all times (but you can use your garden if you have one)
  • Distance yourself from other members of your household
  • Not have any visitors in your home, including other family, except in circumstances where essential care is being provided
  • Avoid all gatherings
  • If you have a carer, they must self-isolate too.

We recommend that you arrange for food, medicines and other essential items be delivered to your home. If you are employed, you will need to take time off work, or work from home to fulfil the self-isolation requirements. Please discuss this with your employer.

At all times you should maintain vigilant social distancing as recommended by the UK government. This includes:

  • Avoid close contact and remain socially distant (two metres wherever possible) from anyone you do not live with or who is not in your support bubble
  • Wear a face covering in all enclosed public spaces.

If you have any of the following symptoms, you must not come to the hospital for your appointment. Please contact us to re-book your procedure.

  • Fever equal to or above 37.8°C
  • New continuous cough (with or without sputum)
  • Sore throat
  • Difficulty of breathing/more breathless than usual
  • Nasal discharge or congestion
  • Loss of, or change in, normal sense of taste or smell

Depending on the procedure being carried out, you may be required to attend a pre-assessment prior to admission. This is to assess whether you are healthy enough to go ahead with the planned procedure, and to confirm you have none of the symptoms linked to the coronavirus (see tab above). If you need additional testing, such as for Covid-19 or MRSA, then you will need to visit our main hospital at 20 Devonshire Place for the assessment.

If you are suffering with any of the symptoms, it may be that you have the coronavirus. If this is the case, please do not attend the pre-assessment and notify your consultant so they can reschedule your admission. You will be asked to self-isolate for 10 days and to complete a PCR test, before your admission can be rescheduled.

The risk of transmission of coronavirus in closed spaces, such as in buses, the London Underground and ferries, remains high. We recommend that wherever possible you travel to The London Clinic via a private vehicle. If this is not possible please use a taxi service. Keep the car well ventilated and sit as far away from anyone else in the car as possible.

We are continuing to minimise the spread of the coronavirus and ask for your support to keep everyone safe, including:

  • Arriving no more than 10 minutes before your appointment time
  • Limiting visitors to one person at a time, unless you need a carer and/or interpreter. We understand that this will be difficult for many of our patients and apologise for this essential requirement. Our team will provide you with as much support as possible during your visit
  • Use the machines at the entrance to check your temperature
  • Clean your hands using the supplied sanitiser. If you are wearing gloves, we will still require you to remove them and sanitise your hands in the same way. We ask that you do this at regular intervals during your visit
  • Wearing one of the surgical masks provided at our entrances. You will not need to wear a mask in your bedroom unless your nurse advises you otherwise
  • Respecting social distancing during your visit and ensure that you do not sit closely to others in the waiting rooms
  • Taking you straight to your room to complete any outstanding registration paperwork there. You may wish to bring your own pen.

If going ahead with your procedure required you to be fully vaccinated and to have completed a lateral flow test on the day of admission, please ensure that you bring proof of both with you and show them to our front of house and clinical admissions teams.

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Get in touch

Please contact us if you need more information about visiting a patient.