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Enquiries
General enquiries:
+44 (0)207 935 4444
Book a consultation:
+44 (0)207 616 7693
Self-pay enquiry:
+44 (0)203 219 3315

Your stay at The London Clinic

When you come to The London Clinic for treatment we will do everything we can to make your stay with us as pleasant as possible.

UPdate regarding visitors

Our visitor policy was updated on 17 May 2021, in accordance with UK Government guidelines.

We have Wi-Fi throughout The London Clinic and we encourage the use of the use of video calling. We have some mobile devices that you can use if you do not have your own.

YOUR ROOM AND FACILITIES

To help make your stay as comfortable as possible, all our patient bedrooms are well-equipped with:

  • electronic patient-controlled bed
  •  en-suite bathroom
  • air conditioning
  • TV and radio with remote control
  • telephone with direct dial facilities
  • nurse call system
  • personal safety deposit box/safe
  • WiFi internet access

When you stay at The London Clinic, you’ll be looked after by a team of doctors, clinical assistants, nurses, physiotherapists, pharmacists and many others.

Cleanliness and hygiene are of the utmost importance to everyone in the hospital.

Because cleanliness is very high on our day-to-day agenda, we employ our own housekeeping team. They will clean your room every day between 8.00am and 5.00pm, supply fresh towels every day and clean rooms thoroughly between patients.

We prepare all our dishes with fresh produce. Where possible we buy our ingredients locally and provide all our fish from sustainable sources.

You can choose from a varied menu that is influenced by many different styles of cookery. We’ll provide you with a diet suitable for your individual nutritional needs.

Food details

There is a personal safe in your room for any valuables, but we would advise you to leave anything you don't need at home. If you bring any electrical appliances, please ask your nurse to get them checked by one of our electricians.

Concierge Service

Our concierges can:

  • Book travel and hotel accommodation
  • Arrange London tours
  • Make theatre and restaurant reservations.

Email concierge@thelondonclinic.co.uk or call +44 (0)20 3219 3323 to learn more.

You can also watch a short video about the service.

Day Surgery Unit

The unit is based on the third floor at 20 Devonshire Place and is open Monday to Friday, 7am – 8pm). The dedicated floor offers patients a clear pathway for their surgery, care, and recovery.

Theatres are dedicated to a specialty and our dedicated nursing staff work with expert teams for a quick release/discharge process.

Day Surgery Unit The London Clinic Reception

Individual private 'pods' are provided for patients who need to be change for their procedure.

The comfortable pods are in segregated male and female waiting areas, and are equipped with television screens.

There are also spacious waiting areas for patients that are not required to change.

The unit also contains a limited number of patient bedrooms in the event that these are required.

Getting ready for your surgery/procedure

If you are coming into The London Clinic for surgery or a procedure, you will have already seen your consultant and decided to undergo an operation.

Their secretary will have sent out a letter confirming the date and time you need to come to hospital, as well as special instructions, which may include:

  • If you are to undergo a procedure under sedation or general anaesthetic, you will need to fast from food for six hours and water for two hours. This is unless you have been advised otherwise by your consultant.
  • You may have a light meal such as toast and butter six hours before surgery and you are encourage to have sips of water up to two hours before your surgery.
  • You are advised to stop chewing gum two hours before your surgery.

  • You may take your regular medication as advised with sips of water.
  • Please check with your doctor which medication you must stop before your surgery if you are diabetic or if you take blood thinning tablets (such as but not limited to, Warfarin, Aspirin, Clopidogrel).
  • If you are not sure about the fasting requirements and what medication you need to stop please contact your consultant.

If you are having a procedure which involves sedation and/or general anaesthetic and you are going home on the same day, you need to arrange for a friend or relative to take you home by car, and not by public transport, and look after you for 24 hours after the procedure.

  • You should take a shower or bath using soap on the day of surgery or the night before.
  • It is also advisable to remove all body piercings, contact lenses, make-up and nail polish before your operation to reduce carriage of unwanted bacteria and to allow your skin and nails to be assessed for healthy circulation.

You may need one of our interpreters on hand to help understand information about your procedure once you are in hospital with us if English is not your first language.

If the patient is known to need a carer please inform the secretary in advance so that we can make the appropriate arrangements.

Other tests may be taken before the procedure such as a blood test, urinalysis, X-ray, MRI or CT scans.

If you are sick, have a cold or flu, or if there have been any recent changes in your health, call your surgeon a few days before coming in for surgery.

We encourage that you do not smoke or drink alcohol for 24 hours before your surgery. It is certainly best if you have stopped using these substances before your surgery, but even 24 hours of abstinence is helpful.

What to bring with you

  • Copies of your medical information (X-rays, health records, etc).
  • A list of your current medication and dosages.
  • Nightwear, dressing gown and slippers.
  • Toiletries (we provide personal items such as towels, soap, shampoo and shower caps).
  • A laptop if you’d like to access the internet during your stay.
  • Clothes to wear home when you leave the hospital.
  • Payment for your deposit and/or your personal account (we accept credit, debit and Switch cards or cash).  This will include items such as telephone calls and newspapers.  Please note that we are unable to accept personal cheques.
  • If you are an insured patient – your insurance details including a completed insurance claim form (if you have not submitted this already as requested by your insurance company) and your pre-authorisation/claim number issued by your insurer.
  • If you are a sponsored patient – your sponsor details including your letter of guarantee (LOG).

Young patients

The London Clinic treats young people aged 16 or 17, at the discretion of the Matron's office.

If you are responsible for the young person who is being admitted, please bring:

  • The patient's healthcare records
  • Details of any known/attending paediatric doctor (if one has been assigned)
  • Your own identification so that we can record your details as the responsible Next of Kin (NOK)

Staying with the patient

If the patient will be staying overnight, please advise us so that we can provide additional support (such as a companion bed).

Explore The London Clinic

Coming into hospital can be daunting, especially if it’s your first time. To help you to prepare for your outpatient appointment, diagnostic tests or stay at the hospital, we have prepared two videos to give you a feel for The London Clinic.

Pre-Operative-assessment

If you are coming into The London Clinic for an operation, you will need to complete a pre-assessment health questionnaire prior to your admission. 

Our aim is to make the admission process as smooth and stress-free as possible, any concerns or questions you may have will be answered by the pre-assessment team. 

We can assist you in planning your discharge and journey home, and advise you on additional care or medical equipment you may require.

The health check also ensures that you are in optimum health and we are aware of all potential complications.

The easiest way to help us make your hospital admission as smooth as possible is to complete and return a pre-assessment questionnaire.

It takes approximately 10 minutes to complete, and needs to be returned via post or email as soon as possible to allow us to make any necessary preparations ahead of your arrival.

One to five working days following on from the time your consultant books you in to The London Clinic the pre-operative pre assessment administration team will call you to schedule your pre-operative assessment appointment.

If you have not received a call from us within five working days please speak with your consultant’s secretary to see if pre admission is required. 

You are welcome to bring one relative, close friend or carer with you to your appointment. You are welcome to ask for a chaperone and we will endeavour to provide one for you, but we cannot guarantee that we will have a chaperone available.  Please also inform us if you will require an interpreter also.

We would advise that patients wear either loose clothing or clothing than can be removed easily, as this will make it easier to carry out certain tests such as measuring your blood pressure or your heart rate.

When you attend your booked appointment please bring the following:

  • Your appointment letter, if you have one
  • A list of all medications you currently take, including their strength and how often you take them
  • If you have any health conditions, please bring any letters or test results related to that condition
  • Any updates regarding your contact details or those of your next of kin

Please note that we may have student nurses observing as part of their training for some appointments. If you do not wish to have them in the room please let the nurse know and the students will be asked to step outside.

Pre-booked appointments usually take 30 to 45 minutes. The pre-assessment nurse will ask you a number of questions related to your general health and wellbeing.

You may wish to bring someone with you to your appointment if you think this will be helpful to you. Following the successful completion of your appointment, you will be given information about: 

  • Fasting instructions (as applicable) 
  • Medication advice 
  • What to expect on the day of admission 
  • A guidance information sheet specific to your procedure (where possible) 

Walk-in appointments take less time - usually 15 to 30 minutes. You will be asked to complete a simple health screening questionnaire when you first arrive in the clinic.

If you have any problems completing the questionnaire you can ask a family member if present to help you, or the nursing staff in clinic.

Following your appointment, you will be given the same information listed above. 

As part of your assessment, you will also undergo some or all of the following tests or investigations as applicable: 

  • Recording of your height and weight
  • Blood pressure/heart rate/respiration/oxygen saturation level
  • Blood tests 
  • An ECG (electrocardiogram) – which is a way of recording the rate, rhythm and electrical activity of your heart 
  • MRSA (methicillin-resistant staphylococcus aureus) and CRE (carbapenemase-producing enterobacteriaceae) screening 

On occasion, some tests take place in another department (outpatients department in 5 Devonshire Place) and very occasionally, on the same day to your appointment.

You may also need to be seen by a physiotherapist or dietician depending on the type of surgery you will be undergoing you will be informed of this at the time of your booking.

Once all tests have been completed and you have received all relevant information you require, you will be able to leave.

The nursing staff will check the results and if there is anything they need to discuss with you, they will contact you directly. You may need to return to the clinic for a second appointment if you have more complex health issues and need to be seen by an anesthetist.

Please feel free to call the Pre-operative pre assessment team at The London Clinic directly if you have any further queries or concerns on 

 

Going home and aftercare

Once your stay with us is complete and your consultant agrees that you are well enough to go home to carry on recovering, you will be discharged. This will be a straightforward process but you may find this further information useful.

Your doctor may write a prescription for medications to take home with you. These will be dispensed by the pharmacy and a pharmacist will talk to you about how to take them correctly and tell you about any possible side effects.

Please remember that if you are paying for your own treatment, or if you are sponsored by an insurance company, you will be asked to pay for the medicines you take home with you.

We discharge patients at 10am. Please call or ask your nurse to call reception to arrange a hospital porter if you need help with your baggage.

Checking out and payment

If you are insured by a UK company or sponsored by your company, you will be covered by any agreement which exists between The London Clinic and the insurer. You should ask your insurer to confirm that it will cover your treatment and make sure you are clear about any exceptions in your policy. If there are any exceptions, you may be required to pay for some hospital or consultant charges.

Arranging insurance

Personal items such as telephone calls, newspapers and take-home medication will be payable when you’re ready to go home.

If you are paying for your own treatment, you may have been given a Guide Price based on the information provided to us by your Consultant, you may also be asked to pay a deposit when you arrive to cover additional charges.  

Your overall treatment cost will include a variety of charges, as follows:

  • Consultant and other professional fees - services provided by your consultant(s) are billed directly to you, separately from other treatment fees and hospital charges. There may also be other consultants involved in your treatment plan or as part of your medical and/or surgical team. These could include anaesthetists, radiologists or intensivists. They will each invoice you separately
  • Hospital charges - these fees cover the services we provide directly for you while you are here, such as nursing care, 24-hour access to resident medical officers, medical supplies, use of medical and surgical equipment, room and meals, and general housekeeping. These standard charges are billed separately from consultant and other professional fees
  • Charges after you’ve left the hospital - you may find some charges added to your account for up to 48 hours after you have been discharged. These are usually for consumables, pharmacy and pathology items.  If you have any queries about your personal account while you are in the Clinic, please telephone our Patient Liaison Office on +44 (0) 20 7616 7711
  • Personal charges - during your stay you will have a personal account to cover the cost of special nursing, take-home medication, laundry and dry cleaning, consumables and non-medical items such as telephone calls, visitors’ meals, newspapers, etc.

If your sponsor has been approved by The London Clinic, we will send our   invoices directly to your embassy or sponsoring organisation. 

If you are paying for treatment yourself, you will be asked to provide a deposit for your clinic fees when you are admitted. You will then be asked to settle your account in full before you leave.

Whether you are a sponsored patient or paying for your own treatment, you will also need to pay any personal charges including take-home medications, newspapers ordered during your stay, telephone calls and visitors’ meals and drinks.

If you are a sponsored patient, we will ask you for a deposit of £100 to cover these expenses, as they are not normally covered by an embassy or sponsoring organisation.

Help and assistance

Our team of specialist advisors will be able to assist you with your enquiry.

Make an enquiry

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