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Your stay at The London Clinic

When you come to The London Clinic for treatment we will do everything we can to make your stay with us as pleasant as possible.

YOUR ROOM AND FACILITIES

To help make your stay as comfortable as possible, all our patient bedrooms are well-equipped with:

  • electronic patient-controlled bed
  •  en-suite bathroom
  • air conditioning
  • TV and radio with remote control
  • telephone with direct dial facilities
  • nurse call system
  • personal safety deposit box/safe
  • WiFi internet access

When you stay at The London Clinic, you’ll be looked after by a team of doctors, clinical assistants, nurses, physiotherapists, pharmacists and many others.

Cleanliness and hygiene are of the utmost importance to everyone in the hospital.

Because cleanliness is very high on our day-to-day agenda, we employ our own housekeeping team. They will clean your room every day between 8.00am and 5.00pm, supply fresh towels every day and clean rooms thoroughly between patients.

We prepare all our dishes with fresh produce. Where possible we buy our ingredients locally and provide all our fish from sustainable sources.

You can choose from a varied menu that is influenced by many different styles of cookery. We’ll provide you with a diet suitable for your individual nutritional needs.

There is a personal safe in your room for any valuables, but we would advise you to leave anything you don't need at home. If you bring any electrical appliances, please ask your nurse to get them checked by one of our electricians.

Getting ready for your surgery/procedure

If you are coming into The London Clinic for surgery or a procedure, you will have already seen your consultant and decided to undergo an operation.

Their secretary will have sent out a letter confirming the date and time you need to come to hospital, as well as special instructions, which may include:

  • If you are to undergo a procedure under sedation or general anaesthetic, you will need to fast from food for six hours and water for two hours. This is unless you have been advised otherwise by your consultant.
  • You may have a light meal such as toast and butter six hours before surgery and you are encourage to have sips of water up to two hours before your surgery.
  • You are advised to stop chewing gum two hours before your surgery.

  • You may take your regular medication as advised with sips of water.
  • Please check with your doctor which medication you must stop before your surgery if you are diabetic or if you take blood thinning tablets (such as but not limited to, Warfarin, Aspirin, Clopidogrel).
  • If you are not sure about the fasting requirements and what medication you need to stop please contact your consultant.

If you are having a procedure which involves sedation and/or general anaesthetic and you are going home on the same day, you need to arrange for a friend or relative to take you home by car, and not by public transport, and look after you for 24 hours after the procedure.

  • You should take a shower or bath using soap on the day of surgery or the night before.
  • It is also advisable to remove all body piercings, contact lenses, make-up and nail polish before your operation to reduce carriage of unwanted bacteria and to allow your skin and nails to be assessed for healthy circulation.

You may need one of our interpreters on hand to help understand information about your procedure once you are in hospital with us if English is not your first language.

If the patient is known to need a carer please inform the secretary in advance so that we can make the appropriate arrangements.

Other tests may be taken before the procedure such as a blood test, urinalysis, X-ray, MRI or CT scans.

If you are sick, have a cold or flu, or if there have been any recent changes in your health, call your surgeon a few days before coming in for surgery.

We encourage that you do not smoke or drink alcohol for 24 hours before your surgery. It is certainly best if you have stopped using these substances before your surgery, but even 24 hours of abstinence is helpful.

What to bring with you

  • Copies of your medical information (X-rays, health records, etc).
  • The London Clinic treats young people aged 16 or 17, at the discretion of the Matron's office. If you are responsible for a young person who is being admitted, please bring his/her healthcare records with you.
  • A list of your current medication and dosages.
  • Nightwear, dressing gown and slippers.
  • Toiletries (we provide personal items such as towels, soap, shampoo and shower caps).
  • A laptop if you’d like to access the internet during your stay.
  • Clothes to wear home when you leave the hospital.
  • Payment for your deposit and/or your personal account (we accept credit, debit and Switch cards or cash).  This will include items such as telephone calls and newspapers.  Please note that we are unable to accept personal cheques.
  • If you are an insured patient – your insurance details including a completed insurance claim form (if you have not submitted this already as requested by your insurance company) and your pre-authorisation/claim number issued by your insurer.
  • If you are a sponsored patient – your sponsor details including your letter of guarantee (LOG).

Appointment enquiries: +44 (0) 20 3944 1073 Concierge service: +44 (0) 203 219 3323 Self-Pay service: +44 (0) 203 219 3315 International office: +44 (0) 203 219 3266 Invoice and payment enquiries: +44 (0) 207 616 7708 General enquiries: +44 (0) 203 918 9135

Breast services appointments: +44 (0) 207 616 7653 Diagnostics appointments: +44 (0) 207 616 7653 Endoscopy appointments: +44 (0) 207 616 7760 Eye centre appointments: +44 (0) 207 616 7768 Haematology appointments: +44 (0) 207 535 5503 Kidney services appointments: +44 (0) 207 224 5234 Liver services appointments: +44 (0) 207 616 7719 Physiotherapy appointments: +44 (0) 207 616 7651 Radiology appointments: +44 (0) 207 616 7653

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