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General enquiries:
+44 (0)207 935 4444
Book an appointment:
+44 (0)207 616 7693
Self-pay enquiry:
+44 (0)203 219 3315

When you come to The London Clinic for treatment we will do everything we can to make your stay with us as pleasant as possible.

YOUR ROOM AND FACILITIES

To help make your stay as comfortable as possible, all our patient bedrooms are well-equipped with:

  • electronic patient-controlled bed
  •  en-suite bathroom
  • air conditioning
  • TV and radio with remote control
  • telephone with direct dial facilities
  • nurse call system
  • personal safety deposit box/safe
  • WiFi internet access

When you stay at The London Clinic, you’ll be looked after by a team of doctors, clinical assistants, nurses, physiotherapists, pharmacists and many others.

Cleanliness and hygiene are of the utmost importance to everyone in the hospital.

Because cleanliness is very high on our day-to-day agenda, we employ our own housekeeping team. They will clean your room every day between 8.00am and 5.00pm, supply fresh towels every day and clean rooms thoroughly between patients.

We prepare all our dishes with fresh produce. Where possible we buy our ingredients locally and provide all our fish from sustainable sources.

You can choose from a varied menu that is influenced by many different styles of cookery. We’ll provide you with a diet suitable for your individual nutritional needs.

There is a personal safe in your room for any valuables, but we would advise you to leave anything you don't need at home. If you bring any electrical appliances, please ask your nurse to get them checked by one of our electricians.

Getting ready for your surgery/procedure

If you are coming into The London Clinic for surgery or a procedure, you will have already seen your consultant and decided to undergo an operation.

Their secretary will have sent out a letter confirming the date and time you need to come to hospital, as well as special instructions, which may include:

  • If you are to undergo a procedure under sedation or general anaesthetic, you will need to fast from food for six hours and water for two hours. This is unless you have been advised otherwise by your consultant.
  • You may have a light meal such as toast and butter six hours before surgery and you are encourage to have sips of water up to two hours before your surgery.
  • You are advised to stop chewing gum two hours before your surgery.

  • You may take your regular medication as advised with sips of water.
  • Please check with your doctor which medication you must stop before your surgery if you are diabetic or if you take blood thinning tablets (such as but not limited to, Warfarin, Aspirin, Clopidogrel).
  • If you are not sure about the fasting requirements and what medication you need to stop please contact your consultant.

If you are having a procedure which involves sedation and/or general anaesthetic and you are going home on the same day, you need to arrange for a friend or relative to take you home by car, and not by public transport, and look after you for 24 hours after the procedure.

  • You should take a shower or bath using soap on the day of surgery or the night before.
  • It is also advisable to remove all body piercings, contact lenses, make-up and nail polish before your operation to reduce carriage of unwanted bacteria and to allow your skin and nails to be assessed for healthy circulation.

You may need one of our interpreters on hand to help understand information about your procedure once you are in hospital with us if English is not your first language.

If the patient is known to need a carer please inform the secretary in advance so that we can make the appropriate arrangements.

Other tests may be taken before the procedure such as a blood test, urinalysis, X-ray, MRI or CT scans.

If you are sick, have a cold or flu, or if there have been any recent changes in your health, call your surgeon a few days before coming in for surgery.

We encourage that you do not smoke or drink alcohol for 24 hours before your surgery. It is certainly best if you have stopped using these substances before your surgery, but even 24 hours of abstinence is helpful.

What to bring with you

  • Copies of your medical information (X-rays, health records, etc).
  • A list of your current medication and dosages.
  • Nightwear, dressing gown and slippers.
  • Toiletries (we provide personal items such as towels, soap, shampoo and shower caps).
  • A laptop if you’d like to access the internet during your stay.
  • Clothes to wear home when you leave the hospital.
  • Payment for your deposit and/or your personal account (we accept credit, debit and Switch cards or cash).  This will include items such as telephone calls and newspapers.  Please note that we are unable to accept personal cheques.
  • If you are an insured patient – your insurance details including a completed insurance claim form (if you have not submitted this already as requested by your insurance company) and your pre-authorisation/claim number issued by your insurer.
  • If you are a sponsored patient – your sponsor details including your letter of guarantee (LOG).

Young patients

The London Clinic treats young people aged 16 or 17, at the discretion of the Matron's office.

If you are responsible for the young person who is being admitted, please bring:

  • The patient's healthcare records
  • Details of any known/attending paediatric doctor (if one has been assigned)
  • Your own identification so that we can record your details as the responsible Next of Kin (NOK)

Staying with the patient

If the patient will be staying overnight, please advise us so that we can provide additional support (such as a companion bed).

Pre-Operative-assessment

If you are coming into The London Clinic for an operation, you will need to complete a pre-assessment health questionnaire prior to your admission. 

Our aim is to make the admission process as smooth and stress-free as possible, any concerns or questions you may have will be answered by the pre-assessment team. 

We can assist you in planning your discharge and journey home, and advise you on additional care or medical equipment you may require.

The health check also ensures that you are in optimum health and we are aware of all potential complications.

The easiest way to help us make your hospital admission as smooth as possible is to complete and return a pre-assessment questionnaire.

It takes approximately 10 minutes to complete, and needs to be returned via post or email as soon as possible to allow us to make any necessary preparations ahead of your arrival.

One to five working days following on from the time your consultant books you in to The London Clinic the pre-operative pre assessment administration team will call you to schedule your pre-operative assessment appointment.

If you have not received a call from us within five working days please speak with your consultant’s secretary to see if pre admission is required. 

You are welcome to bring one relative, close friend or carer with you to your appointment. You are welcome to ask for a chaperone and we will endeavour to provide one for you, but we cannot guarantee that we will have a chaperone available.  Please also inform us if you will require an interpreter also.

We would advise that patients wear either loose clothing or clothing than can be removed easily, as this will make it easier to carry out certain tests such as measuring your blood pressure or your heart rate.

When you attend your booked appointment please bring the following:

  • Your appointment letter, if you have one
  • A list of all medications you currently take, including their strength and how often you take them
  • If you have any health conditions, please bring any letters or test results related to that condition
  • Any updates regarding your contact details or those of your next of kin

Please note that we may have student nurses observing as part of their training for some appointments. If you do not wish to have them in the room please let the nurse know and the students will be asked to step outside.

Pre-booked appointments usually take 30 to 45 minutes. The pre-assessment nurse will ask you a number of questions related to your general health and wellbeing.

You may wish to bring someone with you to your appointment if you think this will be helpful to you. Following the successful completion of your appointment, you will be given information about: 

  • Fasting instructions (as applicable) 
  • Medication advice 
  • What to expect on the day of admission 
  • A guidance information sheet specific to your procedure (where possible) 

Walk-in appointments take less time - usually 15 to 30 minutes. You will be asked to complete a simple health screening questionnaire when you first arrive in the clinic.

If you have any problems completing the questionnaire you can ask a family member if present to help you, or the nursing staff in clinic.

Following your appointment, you will be given the same information listed above. 

As part of your assessment, you will also undergo some or all of the following tests or investigations as applicable: 

  • Recording of your height and weight
  • Blood pressure/heart rate/respiration/oxygen saturation level
  • Blood tests 
  • An ECG (electrocardiogram) – which is a way of recording the rate, rhythm and electrical activity of your heart 
  • MRSA (methicillin-resistant staphylococcus aureus) and CRE (carbapenemase-producing enterobacteriaceae) screening 

On occasion, some tests take place in another department (outpatients department in 5 Devonshire Place) and very occasionally, on the same day to your appointment.

You may also need to be seen by a physiotherapist or dietician depending on the type of surgery you will be undergoing you will be informed of this at the time of your booking.

Once all tests have been completed and you have received all relevant information you require, you will be able to leave.

The nursing staff will check the results and if there is anything they need to discuss with you, they will contact you directly. You may need to return to the clinic for a second appointment if you have more complex health issues and need to be seen by an anesthetist.

Please feel free to call the Pre-operative pre assessment team at The London Clinic directly if you have any further queries or concerns on 

 

mEDICAL aDMISSIONS

A nurse with a patient

Facilitating acute admissions into The London Clinic whilst maintaining the highest levels of safety and care, supported by a consultant on-call rota.

Concierge service

Chauffeur loading suitcases into a luxury car

We can support our patients with travel, hotel accommodation, London tours, plus theatre and restaurant reservations.

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Main numbers

General enquiries: 020 7935 4444 Appointments: 020 7616 7693 Self-pay: 020 3219 3315

Other numbers

Concierge service: 020 3219 3323International office: 020 3 219 3266Invoice and payment enquiries: 020 7616 7708

Your call may be recorded for training and monitoring purposes.

Medical service numbers

Breast services appointments: 020 7616 7653 Diagnostics appointments: 020 7616 7653 Endoscopy appointments: 020 7616 7760 Eye centre appointments: 020 7616 7768 Haematology appointments: 020 7535 5503 Kidney services appointments: 020 7224 5234 Liver services appointments: 020 7616 7719 Physiotherapy appointments: 020 7616 7651 Radiology appointments: 020 7616 7653

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