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Enquiries
General enquiries:
+44 (0)207 935 4444
Book an appointment:
+44 (0)207 616 7693
Self-pay enquiry:
+44 (0)203 219 3315

PRIVACY NOTICE

Legislation: The London Clinic is a private healthcare hospital provider under the control of The Trustees of the London Clinic Limited. Information that identifies you is termed ‘personal data’ and your medial history is termed ‘special category data’. Your information will be processed in accordance with the Data Protection Act 2018 and only selected individuals will have access to your information. The London Clinic is registered with the UK regulatory body The Information Commissioner's Office (ICO). The ICO governs the way organisations use and store personal and sensitive information. The Clinic’s registration number is Z6373340.

Information we collect about you

Contact details (your “Personal data”): Such as name and contact details (address, postcode, email, phone) when you make an enquiry plus more detailed information when you access our services (date of birth, next of kin, insurer’s details, NHS number, national identity or passport number). This is processed under the lawful basis of the contract between you and the Clinic.

Medical Information (your “special category data”): Such as medical health history, diagnosis, payment details and ethnicity when you are referred, refer yourself, register, make an appointment, receive treatment, or pay for your care and when we record your care. This is processed under the condition of ‘medical purposes by a treating clinician or someone under an equivalent duty of confidentiality’.

How will we use the information about you?: We use your information to process enquiries, provide our healthcare services, administer your referral, registration, booking, treatment and payment, and improve our care and services. We also use it to respond to compliments, complaints or feedback, meet external reporting requirements and with your consent for medical research.

Who we share your information with

We only share your information as outlined under the terms of this privacy notice or with your express consent, except where necessary to protect your vital interests (such as in a medical emergency) or to meet a legal obligation as required by law.

Your Referrer: A summary of your care will be sent to the clinician who referred you or if not referred by a clinician to another medical practitioner e.g. your GP. Please inform us as soon as possible if you do not wish your information to be shared in this way.

Professional advisors e.g. independent medical and healthcare professional: When you use our services, you agree that your information may be shared for treatment / payment purposes with clinical professionals with privileges to work in a private capacity at The London Clinic. These may include specialist consultants, anaesthetists, and intensivists who become involved in your care after referral. As joint ‘data controllers’ with the Clinic they may share your data with third party clinical and billing companies to administer treatment and settle payment. Please raise any concerns about sharing in advance as it may affect the services we can provide.

NHS / Healthcare Providers: We will share your information, at your request, with NHS or other healthcare providers or medical practices.

Party funding your Care / Insurers: We will share some of your information for settlement purposes with the party paying for all or part of your treatment cost, such as your insurer. Any sharing will be carried out in accordance with our duties under data protection legislation.

Services by Third Parties: We use third party specialist services to support our business including IT software / hardware suppliers, clinical services such as specialist pathology, and clinical coders. Where this includes access to personal data we carry out due diligence and apply strict contractual terms, including those instructing data processors, for confidentiality and security.

Cancer Registry: Personal and medical information about everyone diagnosed with cancer in the UK is automatically collected from hospitals or healthcare professionals and collated into a database called a Cancer Registry. In England this is managed by the National Cancer Registration and Analysis Service (NCRAS) team in Public Health England, a government body working closely with the NHS. This data on diagnoses, treatment and outcomes helps to plan services and identify opportunities to improve the lives of those affected by cancer.

Private Healthcare Information Network (PHIN): We share a summary of each treatment record (dates, treatment, clinician) with PHIN, a UK programme to improve patient information on quality outcomes of private healthcare. All personal data is removed. Data is not shared or analysed for any other purpose and patient identity is not shared so NHS Trusts have no detail of private care. High standards of confidentiality respect data protection laws and the duty of confidentiality, with information published in anonymised statistical form that does not identify individuals. For further detail see the PHIN Privacy Notice 

Patient Record Outcome Measures (PROM): We also use a third party provider called My Clinical Outcomes to record patient reported outcome measures (PROMs) as part of which you may be offered the opportunity to complete an online questionnaire. Again this is entirely voluntary and the Clinic has assessed provider practice and put contractual clauses in place to safeguard the processing.

Research:The London Clinic supports National Ethics committee approved clinical research to improve the effectiveness of medical care and further medical knowledge. If given the option to take part in a research project, you will be asked for your written consent and given a patient information sheet on how your information will be used or shared with researchers, organisations and regulatory agencies. All information collected for the purpose of clinical research is kept strictly confidential and only used in anonymised form.

Clinical Audit: The London Clinic is required to conduct audits of health records for quality assurance purposes. Your personal and medical information will be treated in accordance with guidance issued by regulatory bodies including the Care Quality Commission. We limit risk by restricting data to staff bound by a duty of confidentiality, using anonymised or pseudonymised data wherever possible (each patient is assigned a unique reference number “patient 1” etc. so data cannot be matched to them without a key), only use for the stated purpose of clinical audit, and limit data to that needed to answer the audit objectives, reports and presentations do not identify clinicians by name unless agreed and completed audit forms are destroyed or de-identified / held for a limited term.

Your Rights to your Information

You have the right to request a copy of the information we hold about you by writing to Medical Records Manager, The London Clinic, 20 Devonshire Place, London, W1G 6BW. We take steps to keep your personal information accurate and up to date, however please let us know if any details are incorrect or you would like us to remove information you think is inaccurate.

How we protect your information

We put in place appropriate organisational and technical measures to protect your information including encryption and using contracts and data sharing agreements with third parties. To reduce risk we keep any information we collect about you to the minimum needed for the purpose, we share it only on a need-to-know basis, keep it accurate and up to date, use it only for specific purposes for which it was collected and apply retention periods to keep records only as a long as is necessary.

How to contact us

 If you have any questions about this policy, our use of your data, your rights of access, or wish to raise a data concern, please write to:

Information Governance Manager
The London Clinic
20 Devonshire Place
London W1G 6BW.

You also have a right of complaint to the Information Commissioner’s Office as the regulatory authority.

Changes to our privacy policy

We keep this privacy policy under regular review and will place any updates on our website. This privacy policy was last updated in July 2019.

Our full patient terms and conditions

Main numbers

General enquiries: 020 7935 4444 Appointments: 020 7616 7693 Self-Pay: 020 3219 3315

Contact numbers for service departments

Other numbers

Concierge service: 020 3219 3323International office: 020 3219 3266Invoice and payment enquiries: 020 7616 7708Press office 020 7616 7676

Your call may be recorded for training and monitoring purposes.

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