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Enquiry form
Enquiries
General enquiries:
+44 (0)207 935 4444
Book an appointment:
+44 (0)207 616 7693
Self-pay enquiry:
+44 (0)203 219 3315

Cookie notice

This cookie notice sets out how The London Clinic uses cookies on our website: www.thelondonclinic.co.uk.

1. What is a cookie?

1.1. A “cookie” is a small file containing a string of characters that is sent to your computer when you visit our website. 

1.2. When you visit the website again, the cookie allows that site to recognise your browser.

2. Why do we use cookies?
2.1. Cookies allow The London Clinic to distinguish you from other users of our website.

2.2. This helps us to provide you with a good experience when you browse our website and allows us to improve our site.

2.3. Please read our website privacy notice for more information about our privacy practices.

3. What cookies do we use?

3.1. We use the following cookies:

Cookie name

Ownership

What it does

Cookie type

Duration

_hjIncludedInPageviewSample

First party

This cookie is associated with web analytics functionality. It uniquely identifies a visitor during a single browser session and indicates they are included in an audience sample.

Performance

Session/ 30 mins

__atuvc

First party

This cookie is associated with the AddThis social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms. It stores an updated page share count.

Functionality

1 year

_hjTLDTest

First party

When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.

Performance

Session/ 30 mins

cookieconsent_status

First party

This cookie is used to remember if you have consented to the use of cookies on this website. When you consent, a cookie is set which prevents the Cookie Notifier bar from appearing at the bottom of the browser window.

Functionality

1 year

_hjIncludedInSample

First party

This cookie is associated with web analytics functionality and services from Hot Jar.. It uniquely identifies a visitor during a single browser session and indicates they are included in an audience sample.

Performance

Session/ 30 mins

_hjid

First party

Hotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.

Performance

1 year

has_js

First party

Most commonly associated with the Drupal content management system. Drupal uses this cookie to indicate whether or not the visitor’s browser has JavaScript enabled.

Functionality

Persistent

_gcl_au

First party

Used by Google AdSense for experimenting with advertisement efficiency across websites using their services

Targeting/advertising

Persistent

mhVisitorId

Third Party

This cookie is used to track what pages on our site visitors are viewing, so we can see when our online marketing converts to calls to us.

Analytical /performance

1 year

_fbp

First party

Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers

Targeting/advertising

Persistent

_gid

First party

This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited.

performance

24 hours

_ga

First party

This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. 

Performance

2 years

5. How can I manage cookies?

You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.

6. Updates to this Cookie Notice

We may make changes to this Cookie Notice from time to time by updating this page. You should check back regularly to ensure that you have read and understand any changes.

Last updated: October 2020

Main numbers

General enquiries: 020 7935 4444 Appointments: 020 7616 7693 Self-Pay: 020 3219 3315

Contact numbers for service departments

Other numbers

Concierge service: 020 3219 3323International office: 020 3219 3266Invoice and payment enquiries: 020 7616 7708Press office: 020 7616 7676

Your call may be recorded for training and monitoring purposes.

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