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General enquiries:
+44 (0)207 935 4444
Book an appointment:
+44 (0)207 616 7693
Self-pay enquiry:
+44 (0)203 219 3315

As the situation with the coronavirus (also called COVID-19) evolves and changes, we will keep this page up to date with the latest information about the virus and what actions, if any, we may need you to take.

The London Clinic is prepared for the potential arrival of the virus, and we are operating as normal, welcoming patients and ensuring they receive the very best care.

Please note: We do not provide testing for the coronavirus at The London Clinic.

Important Note for patients regarding visitors

To minimise the spread of the coronavirus, we are no longer allowing visitors within our hospital. We understand that this will upset many of you, however, we have to take this precaution now to ensure the health and safety of our patients and staff. We hope you understand the necessity of doing this.

UNDERSTANDING YOUR RISK

The advice from Public Health England and the UK Government changes rapidly, so we recommend regularly visiting the Government’s travel advice website for the most up-to-date information.

Symptoms

The symptoms are the following:

COVID-19 symptoms

ADVICE TO PATIENTS & VISITORS

We continue to risk assess all patients attending Inpatient and Outpatient treatments. Our Customer Service teams are also calling patients the day prior to their treatment to check their status, if they’ve visited any of the locations impacted by COVID-19, or have any of the symptoms.

1. If you believe you have been in contact with someone who has been confirmed as having the coronavirus, please:

  • Stay at home, and avoid contact with others
  • Contact NHS 111 – they will provide advice and next steps

2. If you develop any of the symptoms connected to the coronavirus, as shown above, please:

  • Stay at home, and avoid contact with others for seven days from when your symptoms started
  • Use NHS 111 online to check your symptoms

  • Only ring NHS 111 if your symptoms become severe

The NHS is the best place to seek advice and support if you believe you have the coronavirus, while their Stay at Home Guidance provides advice and information on self-isolation.

If any of these three situations apply to you, or to a family member, to ensure the safety of other patients and our staff, please do not come to any of our buildings. Instead, follow the advice provided above, and inform us that you are unable to make your appointment or treatment.

PRECAUTIONS

Whether you are in one of our buildings, at home or at work, we advise that you take the following additional precautions to reduce your risk of getting or spreading the coronavirus.

Graphic showing tips to take

The World Health Organisation explains more about the virus and the precautions you can take to protect yourself in this short video.

 

Medical Admissions

A nurse with a patient

Facilitating acute admissions into The London Clinic whilst maintaining the highest levels of safety and care, supported by a consultant on-call rota.

Concierge service

Chauffeur loading suitcases into a luxury car

We can support our patients with travel, hotel accommodation, London tours, plus theatre and restaurant reservations.

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Main numbers

General enquiries: 020 7935 4444 Appointments: 020 7616 7693 Self-Pay: 020 3219 3315

Contact numbers for service departments

Other numbers

Concierge service: 020 3219 3323International office: 020 3219 3266Invoice and payment enquiries: 020 7616 7708Press office 020 7616 7676

Your call may be recorded for training and monitoring purposes.

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