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General enquiries:
+44 (0)207 935 4444
Book an appointment:
+44 (0)207 616 7693
Self-pay enquiry:
+44 (0)203 219 3315

The latest information from The London Clinic

This page provides information about what we as a hospital are doing during the coronavirus pandemic.

OUR SUPPORT FOR THE NHS

Independent sector healthcare providers have united in an unprecedented communal response to the significant challenges faced by the NHS as a result of the COVID-19 pandemic.

We at The London Clinic are proud to support our colleagues in the NHS in every way we can during this time.

The support we are currently providing includes diagnostics, surgery, chemotherapy, inpatient care (including non-COVID-19 ITU transfers) and urgent non-cancer surgery.

UNDERSTANDING YOUR RISK

We urge that all patients and prospective patients be familiar to the latest UK Government guidelines on COVID-19.

IMPORTANT NOTES

  • If you are due to be a patient, our admissions team will be in contact with you to arrange your attendance. At present, we are not accepting visitors to the main hospital or to any of our locations
  • Many of our consultants are offering telephone and video consultations. Please view our consultant directory where you enquire directtly, with your chosen consultant.

Latest Patient information

Admissions update

Our contract with the NHS also allows us to treat certain groups of patients:

  1. Patients requiring cancer care 
  2. Urgent elective private patients meeting certain NHS rules.

We have committed to support diagnostics, surgery, chemotherapy and inpatient care (including non-COVID-19 ITU transfers). 

Please note that we will not admit any private patient with possible COVID-19 symptoms.

Health and safety

Our reputation has been built on the exceptional levels of our medical expertise and our devotion to patient comfort and well-being for over 85 years, and this is no different during this time. 

In some instances, we may perform pre-operative procedures such as swabs prior to admission for the protection of our patients and staff. Our nurse-to-patient ratio ensures we can provide personal, responsive care at all times.

We’re also exceeding the Public Health England’s recommendations for testing staff and patients for the coronavirus.

THE IMPORTANCE OF SEEKING MEDICAL HELP

Doctor holding a patient's wrist

It is extremely important that people do not hesitate in getting checked out if they are in need of urgent and emergency services.

Delays could have serious consequences for patients and could also subsequently put a greater burden on healthcare services.

If you are worried and are experiencing any serious symptoms, please get in touch with your GP, call 111 or use the NHS 111 online service, or in serious cases visit a hospital.

Frequently asked questions

Please take the time to check if your question is answered below before contacting us.

No.

As an independent hospital and charity, we are not in a position to recommend any location or service which offers COVID-19 testing.

The London Clinic is open and strict hygiene rules are in place. 

We are not accepting visitors at this time, to protect the safety of our patients and staff.  Please do not visit the hospital, unless you have an appointment which requires you to attend.

If you are scheduled to come into the hospital (e.g. for a test or procedure) but have developed symptons, please do not attend.  Instead, please call us and we will assist you: 020 7935 4444

It is vital that you follow the advice to stay away, for the safety of our staff and current patients.

Cleaning has always been to a premium standard at the Clinic. We have now escalated our standards even further.

Any room or space where there is a belief, or fact, of a COVID-19 patient is triple cleaned by our internal cleaning teams, all of whom wear personal protection equipment (PPE) during the process.

The safety of our staff is just as important to us as patient safety.  

We have activated social distancing and clinical meetings are being done remotely rather than in person.

We have now agreed with the NHS to take on elective work. This means we are able to provide urgent treatments to patients, including for cancer, and diagnostics, such as pathology and radiology.

We have been providing support to various NHS trusts by carrying out diagnostic work, such as endoscopies, colonoscopies and CT scans. We will continue to support our colleagues in the NHS wherever we can.

Patients have their temperature taken as standard. 

In line with current Government protocol, staff are not being tested unless they develop symptoms, in which case they are sent home to self-isolate.

We are not actively seeking new self-pay patients.

Our current focus is on urgent case care and supporting the NHS.

Many of our consultants are offering telephone and video consultations. 

All patients with scheduled appointments are being contacted.  If you have not yet heard from us, please use the enquiry form or speak to one of our Appointments team on 020 7616 7693

ESSENTIAL INFORMATION

To minimise the spread of the coronavirus, we are no longer allowing visitors within our hospital. We understand that this will upset many of you, however, this precaution ensures the health and safety of our patients and staff. We hope you understand the necessity of doing this.

PRECAUTIONS

Whether you are in one of our buildings, at home or at work, we advise that you take the following additional precautions to reduce your risk of getting or spreading the coronavirus.

Graphic showing tips to take

The World Health Organisation explains more about the virus and the precautions you can take to protect yourself in this short video.

 

The symptoms are the following:

COVID-19 symptoms

Keep In touch on social media

We're sharing our news and updates related to COVID-19 on our established social media channels.

We feel that it's important to share positive news as well and we'll be using this space to highlight such activity by our staff, patients and supporters.

Facebook

The London Clinic's Facebook page has over 3,600 followers, with a high number engaging with our frequent posts.

LinkedIn

The London Clinic has a long established LinkedIn company page with over 13,700 followers. Posts are engaged with by our consultants.

Twitter

With over 2,500 followers, our Twitter feed is the place to go for the latest news from The London Clinic.

Main numbers

General enquiries: 020 7935 4444 Appointments: 020 7616 7693 Self-Pay: 020 3219 3315

Contact numbers for service departments

Other numbers

Concierge service: 020 3219 3323International office: 020 3219 3266Invoice and payment enquiries: 020 7616 7708Press office 020 7616 7676

Your call may be recorded for training and monitoring purposes.

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