The London Clinic is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
The London Clinic may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What information will The London Clinic collect about me?
- Information about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views). We collect this information in a way which does not identify anyone.
- Information you provide by filling in forms on our website, such as when you register to receive information such as a newsletter.
- Information you provide when you refer yourself or are referred by a doctor.
How will The London Clinic use the information they collect about me?
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Improve the content and design of the website
- To contact you about a request/enquiry you have made with us, for example requesting an appointment with a consultant
- To provide you with information you may have requested, for example a newsletter
Medical details you send to us electronically for assessment of your condition, arrangement of appointment or any other purpose may be transmitted to Consultants with admitting rights at The London Clinic for their professional opinion.
By sending us your details, health records etc. you consent and accept that it may be necessary for us to forward these clinical details electronically or in other formats.
The London Clinic will never share your information with other organisations for marketing, market research or commercial purposes.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A “cookie” is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognise your browser. Cookies may store user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.
Our website uses three cookies. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
The cookies we use are "analytical" cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. You can find more information about the individual analytical cookies we use and the purposes for which we use them in the list below:
Cookies used on The London Clinic website
Cookie 1 "Drupal session"
The purpose of this cookie is it enables us to:
- Recognise you when you return to our site.
Cookie 2 "has js"
The purpose of this cookie is it is essential for our site to:
Cookie 3 "utma, utmb, umtc and utmz (also known as Google Analytics)"
The purpose of this cookie is it enables us to:
- Recognise you when you return to our site and track the pages you visit.
- Estimate our audience size.
- Monitor traffic levels and search queries.
Cookies do not harm your computer and do not enable us or any third party to view any information on your computer’s hard drive. You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.
However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. Except for essential cookies, all cookies will expire after 23 days.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
The Data Protection Act 2018 gives you the right to access the information that we hold about you. If you would like a copy of the information held on you please write to:
Information Commissioner's Office
Cheshire SK9 5AF
Telephone 01625 545745
Please note that any demand for access may be subject a fee which covers our costs in providing you with the information requested.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.