Malcolm P
Miller
Chief Executive, The London
Clinic
With a finance background, Malcolm Miller came
into healthcare in 1971 with BUPA (the not for profit healthcare
organisation), initially in the Medical Insurance Division, before
joining a team responsible for developing and acquiring
hospitals. In an operation over 10 years, he describes as a
mixture of finance, operations and change management, this team
added 29 hospitals to the BUPA portfolio.
He joined The London Clinic (a registered
charity) in 1991 as Commercial Director: The London Clinic was
busy but not performing financially and his brief was to reorganise
the Clinic and make it viable as a business.
In three years, Malcolm developed the
Clinic’s business to the extent that turnover doubled and a surplus
generated. Additionally, the Clinic was able to invest £15m in
building infrastructure and equipment, a step which put it ahead of
most hospitals in technology and attracted the most complicated
surgical procedures. He took over as Chief Executive in 1994.
Malcolm reports to a non-executive Chairman and Board of
Trustees.
The London Clinic has 202 beds, 12 operating
theatres and an 11 bed critical care unit and is an independent
charitable hospital which was established by doctors in 1932. Since
then, it has grown to become the largest of its kind in the UK.
With 20 per cent of its patients coming from overseas, the eight
floor hospital now occupies a four acre site in Harley Street and
Devonshire Place, Consulting houses and outpatient facilities in 4
other large buildings in the locality and employs some of the most
eminent consultant surgeons and physicians in the country in its 64
consulting rooms.
Development is currently taking place to
build another large consulting and outpatient facility in 4
houses on Harley Street and a new cancer centre opposite the
main hospital in Devonshire Place. Turnover is
currently in excess of £80m, employing over 850
staff and with over 21,000 patient admissions and 250,000
outpatients a year.
Dec 2007