Tell us your views

At The London Clinic we are committed to providing the very best in patient care and the highest standards possible.  We constantly look to for ways to improve the patient experience and find ways we might make your stay with us more comfortable.

We would be very grateful if you would complete the patient satisfaction questionnaire which you will be given when you leave the Clinic in order that we can learn from your stay with us.

Listening to your views

We are keen to hear your views about the Clinic and to listen to feedback, whether it is positive or negative. If you would like to comment formally, please get in contact: 


Patient Experience Manager
The London Clinic
20 Devonshire Place



Complete the online survey (you will be taken to an external website)

Making a complaint

In the event you do wish to make a formal complaint to The London Clinic, we have a thorough process which is detailed in the booklet "Your opinion matters to us" which is displayed in all patient areas in The Clinic.  All comments and complaints are investigated thoroughly and in a confidential manner; we endeavour to resolve all problems as quickly as possible.

The London Clinic complaints process follows the code of practice agreed with the Independent Healthcare Advisory Services (IHAS), which is the representative body for Independent Hospitals.  The Clinic is also a member of the Independent Sector Complaints Adjudication Service (ISCAS).