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At The London Clinic we are committed to providing the very best in patient care and the highest standards possible.  We constantly look to for ways to improve the patient experience and find ways we might make your stay with us more comfortable.

We would be very grateful if you would complete the patient satisfaction questionnaire which you will be given when you leave the Clinic in order that we can learn from your stay with us.

Listening to your views

We are keen to hear your views about the Clinic and to listen to feedback, whether it is positive or negative.  If you would like to comment formally, please get in contact: 

By post

Patient Experience Manager
The London Clinic
20 Devonshire Place
London
W1G 6BW

By email

patientexperience [at] thelondonclinic [dot] co [dot] uk

Complete the online survey

Click here to complete the online survey (you will be taken to another website)

Making a complaint

In the event you do wish to make a formal complaint to The London Clinic, we have a thorough process which is detailed in the booklet "Your opinion matters to us" which is displayed in all patient areas in The Clinic.  All comments and complaints are investigated thoroughly and in a confidential manner; we endeavour to resolve all problems as quickly as possible.

How we manage complaints

The London Clinic complaints process follows the code of practice agreed with the Independent Healthcare Advisory Services (IHAS), which is the representative body for Independent Hospitals.  The Clinic is also a member of the Independent Sector Complaints Adjudication Service (ISCAS).

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Why choose The London Clinic?

What makes The London Clinic special and why should you choose to have your private treatment with us?

The guiding principle of The London Clinic has always been to deliver exceptional patient care.  This was the focus in 1932 when the Clinic opened and it has remained the ethos we have followed for the past 80 years.

Find out more about our leading consultants, dedicated staff and ground-breaking treatments.

Request an appointment

Making an appointment at The London Clinic couldn’t be easier, whether you use your private medical insurance, pay for your own treatment or are funded through a third party. 

As London's leading independent private hospital, we offer appointments with some of the best consultants in the country and indeed worldwide.

To request an appointment click here and complete the online form or call us on 020 7616 7693

Map and directions

Our interactive map and directions facility provides all the information you need about getting to The London Clinic. 

Find out where each of our buildings are located, plan your journey and even find local parking.

Click here for maps, directions and useful contact numbers