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General enquiries:
+44 (0)207 935 4444
Book an appointment:
+44 (0)207 616 7693
Self-pay enquiry:
+44 (0)203 219 3315

Care Quality Commission

We are regulated by the Care Quality Commission in accordance with the Health and Social Care act 2008 and the hospital is regularly inspected to ensure we meet the relevant standards. 

The Care Quality Commission is responsible for monitoring the performance of all NHS and independent healthcare organisations across England and Wales. 

You can view their latest inspection report for The London Clinic at www.cqc.org.uk.

MEASURING OUR QUALITY

The Care Quality Commission (CQC) carried out a detailed routine inspection of all of our services on 22 - 24 November and 1 December 2016. 

The inspection report was published by the CQC on 17 November 2017 and is available for you to read on the right-hand side of this page.

The highlights from the CQC report were:

  • End of life (palliative) care for patients is described as, and rated as “Outstanding”
  • Our new Intensive Care Unit is referred to in the 'Outstanding Practice' area of the report
  • All of our employees were very welcoming, helpful, friendly and they are very proud to be part of The London Clinic
  • Positive feedback from patients often including the words “exceptional”, “amazing” and "they make you feel safe"
  • Our caring approach is consistently described as “outstanding” 
  • Our patient rooms were cleaned well and our housekeeping team are mentioned several times as being unobtrusive and kind
  • Bare below the elbow guidelines in patient rooms were consistently adhered to
  • Employees routinely went above and beyond what was expected
  • The expertise provided by our Clinical Nurse Specialists is praised
  • Compassionate care is shown by the porters, receptionists, catering and clinical teams
  • A high level of respect and an open and non-blame culture across the Clinic
  • Interpreters and our International Office are praised for the support they offer patients

Main switchboard: +44 (0) 207 935 4444

Treatment enquiries: +44 (0) 207 616 7693Consultant appointments: +44 (0) 207 616 7693 Prices for self funding patients: +44 (0) 203 219 3315Physiotherapy appointments: +44 (0) 207 616 7651X-ray and scan appointments: +44 (0) 207 616 7653Invoice and payment enquiries: +44 (0) 207 616 7708

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